Refund & Return Policy

Last Updated: July 2026

Overview

Due to the nature of cannabis products and the regulatory framework governing their distribution in Canada, Lynx Distribution operates under strict return and refund policies. Health Canada regulations prohibit the return of cannabis products once they have left the licensed distributor's premises, except under limited circumstances.

This policy applies exclusively to our business-to-business (B2B) wholesale customers. Lynx Distribution does not sell directly to consumers.

General Policy

Cannabis products generally cannot be returned once shipped. Once product has been delivered to a customer's licensed premises, it cannot be returned to Lynx Distribution under normal circumstances due to Health Canada's chain-of-custody requirements and product integrity regulations.

Damaged or Defective Goods

If you receive products that are damaged during transit or are defective, please follow this procedure:

  1. Inspect all shipments upon receipt and note any visible damage on the delivery receipt
  2. Contact Lynx Distribution within 48 hours of delivery to report the issue
  3. Provide photographic evidence of the damage or defect
  4. Retain the affected product in its original packaging until resolution

Upon verification, Lynx Distribution will arrange for a credit, replacement, or other resolution at our discretion, subject to regulatory requirements.

Short Shipments

If your order is delivered with fewer units than confirmed on the order:

  1. Verify the discrepancy against the packing slip and order confirmation
  2. Contact Lynx Distribution within 48 hours of delivery
  3. We will investigate and, if confirmed, issue a credit or arrange for the balance to be shipped

Quality Complaints

If you have concerns about product quality (but not transit damage), please contact us within 7 business days of delivery with:

  • The lot number(s) in question
  • A description of the quality concern
  • Photographic evidence where applicable

Quality complaints will be reviewed on a case-by-case basis in consultation with the product's licensed producer. Resolution may include credit, replacement, or investigation by the producer's quality assurance team.

Timeline for Claims

All claims must be submitted within the following timelines:

  • Damaged/defective goods: within 48 hours of delivery
  • Short shipments: within 48 hours of delivery
  • Quality complaints: within 7 business days of delivery

Claims submitted after these deadlines may not be accepted.

Payment and Credits

Approved credits will be applied to your account under our standard Net 30 payment terms. Credits may be applied against outstanding invoices or future orders at the discretion of Lynx Distribution.

Exclusions

Returns and refunds will not be issued for:

  • Products that have been opened, altered, or stored improperly after delivery
  • Orders cancelled after shipment has been dispatched
  • Products correctly delivered as ordered (buyer's remorse or overstock)
  • Products past their expiry date at the time the claim is made, where the product was within date at delivery

Contact Us

To submit a claim or for questions about this policy, please contact us:

Lynx Distribution
Niverville, Manitoba, Canada
Email: info@lynxdistro.ca